Do you offer custom size signs?
Yes, please message us with the size and style (product choice) you would like for a quote.
Can I change my shipping address after purchase?
Yes, but please contact us immediately. We are not responsible for incorrect shipping addresses entered but will do our best to correct the issue.
Will I receive a proof of the design before it ships?
Yes, if personalization is required on the sign, we will send you a proof via email to review and approve. Please keep an eye out for your proof as we cannot start production until we reach you.
What if I made a typo/error on my personalization?
It is very important that when we send your proof you review it for any errors or typos. Due to the nature of personalized signs, we do not offer refunds based on a typo made by a customer. It is very important you review your proof carefully.
What if my sign arrives damaged?
We will send you a replacement sign if damage was caused by shipping. Please email us at lumberwavecreations@gmail.com the following:
- photo of the whole product
- close up photos of the damage
We will initiate the replacement process after detailed photos have been received.